Complaint Process Policy

The Eurasian Journal of Science and Engineering (EAJSE) is committed to maintaining the highest standards of editorial integrity, fairness, and professionalism. This policy provides a structured process for authors, reviewers, or readers who wish to raise concerns or complaints regarding the journal’s editorial process, publication practices, or ethical standards.

  1. Scope of Complaints

Complaints may relate to, but are not limited to:

  • Alleged ethical misconduct by authors, reviewers, or editors.
  • Procedural errors in the submission, review, or publication process.
  • Delays or lack of communication during editorial handling.
  • Perceived bias, discrimination, or conflict of interest in the editorial process.
  1. Submission of Complaints

Complaints should be submitted in writing to the Editor-in-Chief via email. The complaint should include:

  • Complainant’s name and contact information.
  • Manuscript reference number (if applicable).
  • A clear and concise description of the issue.
  • Any supporting documentation or evidence.
  1. Evaluation of Complaints

Upon receipt, the Editor-in-Chief will:

  • Acknowledge receipt of the complaint within 7 days.
  • Assess whether the complaint falls within the journal’s remit.
  • Assign an independent editor or advisory board member to investigate the issue if necessary.
  1. Resolution Process

The investigation may involve:

  • Consulting relevant parties, including authors, reviewers, and editors.
  • Reviewing submission files, peer-review reports, and correspondence.
  • Seeking external advice from the journal’s ethics or advisory board when required.
  1. Decision and Communication

The Editor-in-Chief will provide a written response to the complainant, outlining:

  • Findings of the investigation.
  • Actions taken or planned to resolve the complaint.
  • Any corrective measures or policy changes, if appropriate.
  1. Confidentiality and Transparency

Complaints will be handled confidentially to protect the identities of all parties involved. The journal reserves the right to take further action if serious ethical or professional misconduct is confirmed.

  1. Limitations

Complaints regarding subjective editorial judgments, such as reviewer recommendations on novelty or significance, will generally not be considered unless accompanied by evidence of procedural irregularity or bias.